Who We Are
The Nxt Levels is a boutique consultancy firm that firmly believes that more so today than ever before, firms need toseamlessly and smoothly transition from traditional to digital practices to be successful. At The Nxt Levels we are committed to being your valuable partner as we support your journey by drawing upon both the multi industry and wide industry experience.
We work with multiple sectors and multiple organisations to further optimize their product and service offerings through either assisted , pure play technology or even as is most popular managing hybrid modes to improve the quality of customer experience(CX).
At the key to any continuous improvement program is the skill and will. Mindset changes in your team’s managers and above are the difference between success of adoption and integration of new practices, improvement programs or even technology. The Nxt Levels designs customized mindset and behavioral Programs for your leaders or even entry levels put out their best while serving the customer. These programs have shown to improve KPI and deliver promised ROI in 3 months of adoption.
The 360 degree suite of services builds confidence in our clients opting for The Nxt Levels for our flexibility, speed of delivery, and customization which gives us success and helps in their continued success in the market place.
Many technology adoption programs fail because of poor adoption or poorly executed programs. Therefore because we at The Nxt Levels believe that great CX starts with committed, engaged and confident employees .Our solutions start with solutions aimed at empowering your employees or inculcating the Power of ME to kickstart the momentum of accountability and ownership.
The digital suite comprises multiple solutions for enterprises today which can be customized for your needs.
While we build your solution and evaluate the best fit technology* with your inhouse teams, we present live and trusted alternatives to choose from;
Enterprise facing – Work from home suite, Contact center,Technologies
Employees facing – Induction, Learning, Business Updates, Self improvement,Office on the go
Customer facing – Customer feedback, Loyalty , Order and deliver
* And , content and communication deliveries capability that fit the new program