Is Omnichannel a distribution strategy or a mindset?
Delivering business value:
Is NPS really an enabler?
Customer Experience in retail jewellery in India
ET Edge Insights
ET Edge Insights
ET Edge Insights
August 2023
March 2023
January 2023
Loyalty program for best value & returns
Walking in your customers shoes
Influencer Marketing
More bang for buck
The slip between the cup and the lip
Progressive Grocery
Phygital Magazine
ET-Insights
ET-Insights
Octobert 2022
July-August 2022
May -2022
Dec -2021
Digital Refresh : CX impact post COVID
Mirroring Reality in Retail
Retail in the era of social media,the new store front
AI Driven Customization and Use of Technology in CX
ETCIO
ETCIO
India Retailing
Freshworks APAC Edition 2021
October – 2021
March – 2021
April – 2021
March – 2021
AI Driven Customization and Use of Technology in CX
Freshworks APAC Edition 2021
March – 2021
Light Amidst the COVID-19 Darkness
Humanisation of Online Experience
The boundaryless contact centre.
Is it here to stay?
The powerful business case of AI based learning
Sept-2020
Sept – 2020
June – 2020
June – 2020
Digital Engagement Options for Frontline Employees
The Seamless Segue to CX 2.0
June – 2020
Jan- 2020
There are no Published Articles.
Interesting Read available in our Blog and Case Study Section
There are no Published Articles.
Interesting Read available in our Blog and Case Study Section